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2. 
3. Billing/Collections Customer Service Survey
5. 1. In your most recent customer service experience, how did you contact the Billing/Collections Department?

   1. In person
   2. Telephone
   3. Internet/Email
6. 2. What was your reason for contacting the City of Clinton Billing/Collections Department?

   1. Utility Bill Inquiry/Payment
   2. Utility Service Issue
   3. Begin/End Utility Service
8. 3. How were you greeted when you entered the City of Clinton Billing/Collection Department?

   1. Promptly
   2. Courteously
   3. Both
   4. Neither
   5. N/A
9. 4. How clear was the information that our customer service representative provided you?

   1. Extremely Clear
   2. Very Clear
   3. Moderately Clear
   4. Slightly Clear
   5. Not at all Clear
11. 5. Over the past 12 months, how satisfied are you with the customer service at the City of Clinton Billing/Collection Department?

    1. Satisfied
    2. Neither Satisfied/ Dissatisfied
    3. Dissatisfied
13. What could our organization do to serve you better?
15. Thank you for taking the time to complete our customer service survey.
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